Q: What browser should I use?
A: Internet Explorer, Firefox and Opera for Windows
can all be used with the Profile service. Click
here for more details on site requirements.
Q: Does the ordering and printing option work for Macintosh computers or other Apple products?
A: The online Profile system will only work with PCs.
Q: How do I begin the ordering process?
A: First you must sign in using either the Sign In link
at the top or the Quick Sign In box at the left. You will need your customer
ID and password (if you have forgotten your customer ID or password,
click here). If you are a
new customer, click the Register link at the top of the page.
Once you have signed in and accepted the agreement, click the Order Profiles button on the left.
Q: What if there is a change to the Profile?
A: You will receive an email alert when there is a change to the board certification or postdoctoral training status for a period of 18 months from the order date. This will include updates to Osteopathic Continuous Certification (OCC) or Maintenance of Certification (MOC).
Q: How do I print?
A: After you have completed your order, you will be taken
to the Profile History page where the Profile is instantly available. This page also lists all profiles you have ordered
within the last 18 months. Click the PDF link next to
the name of the physician whose Profile you wish to print. This will open
the PDF version of the Profile in a new window. Click the Print
button in the Adobe Reader toolbar. You can also choose to Save the Profile to your computer's hard drive.
Q: How do I change my password?
A: Log in, accept the user agreement, and click Edit account at the top of the
page. You will see the Change Password button
at the bottom of the page. Enter your current password, type a new password
twice and click Save New Password. Your password must contain
at least 6 letters and/or numbers.